At Vibe Mart BD, we value your trust and take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our official Facebook page, or make a purchase.

1. Information We Collect

We collect information that you voluntarily provide to us, as well as data gathered automatically when you use our services:

  • Personal Information: Your name, shipping and billing address, email address, phone number, and payment details (such as bKash, Nagad, or bank transfer transaction IDs).
  • Non-Personal Information: Your IP address, browser type, device information, operating system, and data on how you navigate and interact with our website.

2. How We Use Your Information

We use the collected information for the following purposes:

  • To process, fulfill, and deliver your orders accurately.
  • To communicate with you regarding your order status, shipping updates, or returns.
  • To provide reliable customer support and respond to your inquiries.
  • To improve our website layout, product offerings, and overall shopping experience.
  • To send promotional offers, newsletters, or marketing emails (only if you have opted in, and you may unsubscribe at any time).

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We only share your data with trusted partners to facilitate our business operations:

  • Logistics and Delivery Partners: We share your name, phone number, and address with third-party courier services to ensure your order reaches you safely.
  • Payment Processors: Secure payment gateways process your transaction details to finalize your purchase. We do not store your sensitive financial PINs or passwords.
  • Legal Compliance: We may disclose your information if required by the laws of Bangladesh, to comply with a legal process, or to protect the rights, property, and safety of Vibe Mart BD and our customers.

4. Cookies and Tracking Technologies

Our website uses “cookies” and similar tracking technologies to enhance your browsing experience. Cookies help us remember the items in your shopping cart, understand your preferences, and analyze website traffic. You can choose to disable cookies through your browser settings, though doing so may limit certain functionalities of our store.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

  • You have the right to access, review, update, or correct the personal information you have provided to us.
  • You may request the deletion of your account and personal data, subject to our legal and accounting data retention obligations.
  • You can opt out of our marketing communications at any time by following the “unsubscribe” instructions included in our emails or by contacting our support team.

7. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the updates will take effect immediately upon posting. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please reach out to us via our official Facebook page, email (info@vibemartbd.com), or our customer support hotline (+880 1831-772764).